Customization
Service

WordPress Customization Service FAQ

What’s the difference between free support and further support?

We provide free support for our theme buyers during the service support period(6 – 12 months), but you may know that the free support only includes the issues about trouble using and bug fixing or small custom questions like CSS issue, but the WordPress theme customization service is also not included in the free support. Free support also has a time limit, usually 6 or 12 months(based on your choice when purchasing a theme) from the purchase of the theme from Envato.

Then, if you are planning to make some custom changes for your theme, or add features and so on, please consider our further customization service.

What is the customization service process?

First of all, just tell us some necessary details through the form, please describe your needs as detailed as possible, then we will reply you email and quote price to you, if we can reach an agreement, you pay 50% of cost, then start to work.

All our custom works are based on the child theme and we will show you the demo to test, after you confirmed that the work can be accepted, we will send the customized files to you after you paid 2nd 50% of cost.

How about the cost of the further support?

Start from $50, different issue has different difficulty rate, so we need to know your requirements before quote price.